Take Control of Service & Repair

• Do your homework ask friends and associates for recommendations.
• Follow the servicing recommendations of your owner’s manual.
• Put it in writing, list problems in detail; unusual noises, smells, changes in performance, etc.
• Stick with one facility, cultivate a good relationship, and allow the shop to maintain complete records on your vehicle.

When You Take Your Vehicle In

• Go over your list of problems with the service advisor.
• Be sure the work order/estimate that is created covers all the issues you have with the vehicle.
• Ask questions, be sure you understand what is being proposed as work to be done and steps to be taken.
• Don't force the service advisor into an on-the-spot diagnosis, in most cases diagnosis time will be needed before an accurate estimate of final costs can be given.

Before You Leave Your Vehicle

• Be sure the Work Order lists all the work you want performed.
• Stay in touch, inform the shop of a valid phone number to reach you during the day.
• Clarify the policy on guarantees and payment.

When You Pick Up Your Car

• Review what was done, have the Service Advisor go over the Invoice
• Get a copy of all inspections done.
• Resolve problems immediately.

Following Your Visit

• If you are happy with how you were treated, let the shop know!
• Tell others about your experience. Good shops depend on referrals.
• Resolve problems, don't rush off to another shop. Discuss the problem with the manager or owner - 95% of all problems are due to faulty communication. Good businesses understand the value of your business and will go out of their way to resolve a problem.

Keep all your vehicle repair paperwork in a file. It's a method of staying on top of your vehicle's needs, and an excellent tool when you sell the vehicle.